Privacy Policy

Last updated: 19 February 2026

PJ Kool Aircond Service ("we", "us", or "our") operates the website https://aircondservicepj.my. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and services.

Information We Collect

We may collect the following types of information:

Contact Information: Name, phone number, email address, and physical address that you provide when contacting us via WhatsApp, phone, or our contact form.
Service Information: Details about your aircond units, service history, and property location needed to provide our services.
Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our aircond servicing services
Respond to your enquiries and schedule appointments
Send you service reminders and follow-up communications
Improve our website and customer experience
Comply with legal obligations

WhatsApp Communications

When you contact us via WhatsApp, your messages and phone number are processed through WhatsApp's platform. We use this information solely to respond to your enquiries and schedule services. We do not share your WhatsApp data with third parties.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. These may include:

Essential Cookies: Required for the website to function properly.
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

You can control cookie settings through your browser preferences.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Service providers who assist in operating our website and business (e.g., hosting providers)
Law enforcement or regulatory bodies when required by law

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

Access your personal data held by us
Correct any inaccurate personal data
Withdraw consent for the processing of your personal data
Request deletion of your personal data

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phone: 012-2252 623
Email: hello@aircondservicepj.my
Address: